EnjoyVacations.com Careers

POSITIONS AVAILABLE

Reservations Agent

Enjoy Vacations is a travel and technology company specializing in creating vacation experiences to a variety of destinations including Whistler, Vail and Turks & Caicos. Located in Vancouver, BC, we are currently seeking enthusiastic, people-oriented Reservations Agents to join our team!

RESERVATIONS AGENT

SUMMARY OF RESPONSIBILITIES

The Reservations Agent is responsible for providing recommendations and making travel arrangements for customers, handling all aspects of the reservation and travel process.

KEY DUTIES:

• Answering phone calls, providing online vacation quotes and answering messages.
• Inputting accurate and complete information in the booking system, ensuring all details are confirmed.
• Becoming a destination expert through a combination of research, training and/or fam trips as required.
• Achieving sales targets and personal goals as determined.
• Providing high levels of customer service and accurate resort information to clients.
• Communicating effectively with vendors and colleagues alike.
• Dealing with escalations as required.

OTHER RESPONSIBILITIES:

• Participating in team meetings..
• Assisting the Product and Reservations Manager as needed.

PREFERRED QUALIFICATIONS:

• Previous guest service and sales experience.
• Strong computer skills; prior experience with reservations software an asset.
• Team player with strong interpersonal and communication skills.
• Organized and detail oriented with thorough follow up skills.
• Ability to work well under pressure.
• In-depth knowledge of our destinations is an asset.
• Available to work flexible shifts, including evenings and weekends

We are a young company of less than 15 employees that strives to be the most progressive travel option in the industry. We are constantly improving our guest experience by finding new ways to connect people with their dream vacations both online and with our agents. Our office is located in the Kitsilano area of Vancouver, close to the beach, excellent restaurants, organic markets, yoga studios and that quality west-coast lifestyle.

If you are interested in pursuing this opportunity, please forward your resume, in confidence, to jobs@enjoyvacations.com.